Technical Support

Our highly trained customer support team has the knowledge and experience to provide technical support for even the most challenging issues.

Here's how to contact us:

In the US / Canada / Mexico	Worldwide
Hours: 8:30 a.m. to 5:30 p.m ET Phone: 1-800-422-5542 or 215-784-6234 Press 1 to place an order, check order status or receive a quotation. Press 2 for Customer Support. Please have your machine model number and serial number available. Then, press 1 for Technical Support, 2 for Field Service or 3 for Technical Training. Email: custserv@kns.com Fax: 1-800-329-5542 or 215-784-6006	Please call your local K&S Sales/Support Office Or email: custserv@kns.com
Supported Machines
Automatic Wire Bonders: Maxum™ Series Ball Bonders 8000 Series Ball & Wedge Bonders TritonRDA™ Ribbon Bonder WaferPRO™ Series Stud Bumper	Manual Wire Bonders: 4500 Series
Please be prepared to provide the following information: Personal and company identification Return telephone number and hours of availability Model and serial number of equipment Description of problem, questions, and comments Please note that Technical Support is available for original machine owners. If you have purchased your K&S equipment from a third party, please click here for information about support programs.
Legacy Machines
K&S will provide part number identification for legacy products through email at custserv@kns.com. Technical phone support for refurbished (used) legacy machines that were sold by our Support Services Group will continue through their warranty period. Service contracts are available for K&S legacy machines.