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Search requires at least 3 characters
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What is this portal used for?
The Kulicke & Soffa Software Portal allows customer to access and download software, documents and technical bullentins relevant to their products.
Who can use this portal?
Only registered users with valid access credentials can access the portal.
Who should I contact if I need help?
Please contact your Customer Support Manager.
What information should I provide when asking for help?
Please provide your company name and issue with some screen shoot.
How do I register myself to the portal?
Please contact your Customer Support Manager.
How do I log in to the portal?
Log in using your registered email address and password. After entering your password, you will receive a one-time passcode (OTP) via email to complete the login process.
If a new colleague joins, how do they get access to the portal?
Please contact your Customer Support Manager.
What should I do if I forget my password?
Select the “Forgot password?” option on the password entry page and follow the instructions sent to your email.
Why was my account locked?
Accounts may be locked due to prolonged inactivity or multiple unsuccessful login attempts.
What should I do if my account is locked?
If you see “This account has been locked for your security. Please try again later."
Please wait a few minutes and try logging in again.
If you see “Your account has been locked. Contact your support person to unlock it, then try again.”
Please contact your Customer Support Manager to have your account unlocked.
Why should I reset my password before login?
If your password has expired, you will be required to reset it before logging in to keep your account secure.
What should I do if my password is expired?
Follow the password reset instructions sent to your registered email address. Once your password is updated, you can log in normally.
When will my password expiry?
Passwords expire periodically based on security policy. You will receive reminder emails before your password expires.
Any 2FA required for my login ?
Yes. After entering your password, a one-time passcode (OTP) will be sent to your registered email address to complete the login.
What types of content are available in the portal?
The portal provides access to:
Only content relevant to your assigned access will be shown.
What is the difference between Software, Document, and Technical Bulletin profiles?
How do I browse different profile types?
You can browse each profile type from its respective section in the portal. Each section lists only the profiles you have permission to access.
How do I find the software or document I need?
You can browse the relevant section (Software, Documents, or Technical Bulletins) or use the search bar to search by profile name or file name. Using shorter or partial keywords can help narrow down results.
Why don’t search results match exactly what I typed?
Search results may include partial matches and only return content that you are allowed to access. If no exact match is found, try using fewer or more general keywords.
Why can’t I see certain software or documents?
You can only see software or documents that fall within your assigned access scope, such as your role, business line, country, and location.
Why does my colleague see more (or fewer) items than I do?
Even if you belong to the same company, users may be assigned different access based on their role or responsibilities. This means your colleague may have access to content that is not assigned to you, or vice versa.
Can I change my own access?
No, if you need to change any access please contact your Customer Support Manager.
How do I request access to more content?
Please contact your Customer Support Manager.
Will my filters or selections be saved if I refresh the page?
No. Refreshing the page will reset all filters and selections, and the list will return to its default view.
What is a profile?
A profile is a container that represents a specific software, document, or technical bulletin. It groups all related folders / versions and files together.
What is a version folder?
A version folder contains the files for a specific release of a profile.
Why are there multiple version folders under one profile?
Multiple version folders are provided to support different releases, updates, or compatibility requirements over time.
Why do older versions still appear?
Older versions may remain visible for reference or compatibility purposes, even when newer versions are available.
What does it mean if a folder or version is marked as “recalled”?
A recalled folder or version is currently not available for download and should not be used.
Are profiles linked to documents or other software?
Some profiles may include links to related documents or other software to provide additional guidance or reference.
Which version should I download?
You should generally download the latest version unless you have been instructed to use a specific version.
Can I download files from multiple versions?
You can view files from multiple versions, but you should only download versions that are appropriate for your use case.
Why do some emails contain file attachments while others contain download links?
You may receive emails in two ways:
If a file attachment is included, you may download the file directly from the email.
If no attachment is included, please use the download link provided in the email. Both methods provide access to the same file.
Do download links expire?
Yes. Download links are time-limited for security reasons.
Is there any difference between downloading a file via a link or via the portal?
No. Both methods provide the same file. The difference is only in how the file is delivered.
What should I do if I didn’t receive the email or file?
Please contact your Customer Support Manager.
What if my colleagues left the company?
Please inform your Customer Support Manager to remove the account.